Ecogrid EU reports

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Focus group interviews: EcoGrid participants remain positive about EcoGrid


Focus group interviews with the EcoGrid participants show that the respondents in general have confidence in the EcoGrid project although things do not always work from start.

On the positive list the particpants highlight good customer service and improved comfort. But , to many people the information about prices and consumption on the webpage “My EcoGrid” is difficult to access. Failures in software and hardware installations, incorrect price information and lack of consumption data on the EcoGrid web portal are also among the problems that many participants have experienced from time to time.


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